Clear expectations. Thoughtful service.

Last updated: 19 October 2026

1. About these terms

This website is operated for Blissful Haven Wellness & Spa in Nakuru, Kenya. By using the website, you agree to use it lawfully and respectfully. If you do not agree, please stop using it.

2. Website information

We aim to keep service descriptions, prices, durations, contact details and location information accurate, but details may change. Published information is general and should be confirmed directly before you travel or purchase a service. Images may be illustrative and may not depict the exact room, device or product used.

3. Appointment requests

A message or form submission is an enquiry, not a confirmed booking. A booking is confirmed only when Blissful Haven replies and confirms the treatment, date, time and any applicable deposit or terms. Availability can change until confirmation.

4. Treatment suitability and results

Beauty and wellness services are not medical diagnosis or treatment. Individual results vary, and no particular outcome is guaranteed. Clients should disclose relevant allergies, sensitivities, medicines, pregnancy, skin conditions, recent procedures or injuries before a treatment. We may decline or postpone a service where proceeding may be inappropriate or unsafe.

5. Prices, promotions and payment

Prices shown online are indicative of the published menu at the time of preparation and should be confirmed before booking. Packages, offers and promotions may have separate eligibility, expiry and redemption conditions that should be explained before purchase. Do not assume an offer is available unless we confirm it.

6. Website content and intellectual property

Unless otherwise stated, site text, brand marks and original content are owned by or used for Blissful Haven. You may not copy or republish material for commercial use without permission. Third-party images, maps, fonts and links may be governed by their respective providers’ terms.

7. External services and links

This site may link to Google Maps, WhatsApp and other third-party services. Those services are operated independently and have their own terms, privacy practices and availability. We cannot guarantee the accuracy of external content or map pins.

8. Availability and website use

We do not guarantee that the website will be uninterrupted, error-free or always available. You agree not to misuse the site, attempt unauthorised access, interfere with its operation or submit unlawful or harmful content.

9. Liability and applicable law

Nothing in these terms is intended to exclude a liability that cannot lawfully be excluded. To the extent permitted by applicable law, Blissful Haven is not responsible for losses arising from reliance on outdated website information, third-party services or interruptions beyond reasonable control. These terms are intended to be governed by the laws of Kenya, subject to applicable consumer-protection requirements and the jurisdiction of competent courts.

10. Updates and contact

We may update these terms as our services or website change. For questions, call or WhatsApp +254 700 339 606. This draft should be reviewed by a Kenyan legal professional before publication, especially for consumer, payment, cancellation and liability provisions.